. Call 877-501-4952 or 517-788-0432 He made arrangements to respond to my home the next morning and was prompt. We established our business in 1998. To view a PDF of the Property Restoration Map click here. } 2020 Integrated Resource Plan Stakeholder Update / June 11, 2020 Call: 1-800-422-2825. Enter a zip code and get matched to businesses near you. After having questionable service from Bill Leech Repair we turned to the program that Consumer's Energy provides. Laboratory Services Email Us, Contact us from outside the United States. Bold energy goals require ambitious plans and sound resource management. Once reviewed, our team will contact you. Needed the account number from Consumers Energy to move into the apartment. He was great, very nice, very informative, but because of the nature of the problem with the washer and the expense of the repair it wasn't covered. .wp_tips-block .wp_icon { Hi this is Linda honest Appliance 602-814-6500 on this we will not be able to help you on that and I'm not too sure who you can call. I am so impressed. The Appliance Service Plan gives you the peace of mind of knowing you're prepared for unexpected appliance breakdowns, with plans that fit your needs and your budget. Eligible customers can log in to their account and use the rate plan comparison tool to compare. If you have had service under this program during the initial year, you will be responsible for the cost of that service or the remaining installments due, whichever is less; if you prepaid annually, the amount of any pro-rata refund to which you would otherwise be entitled will be reduced by the cost of services provided. All covered gas piping must be 1/2 to 1-1/4 inch pipe of a type certified by the American Gas Association, National Fuel Gas Code or the National Fire Protection Association. No services will be performed in areas where hazardous materials, conditions or situations exist until the hazards have been eliminated by customer at customers expense. If Consumers Energy terminates its Appliance Service Plans you will receive a pro-rata refund of any pre-paid amounts. It really is a good program for home owners. Utility scams that target businesses are on the rise. We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. Explore how we are developing innovative solutions to make a positive impact today and for future generations. Minutes, RPAC session held October 26, 2022 Consumers Energy reserves the right to use other than original equipment manufacturer parts and the choice of parts to be used is at our discretion. Call 001-1-517-768-3092. It went great! The complaint has been investigated and resolved to the customers satisfaction. All equipment covered by this contract must be in good operating condition, fully functional and free of pre-existing conditions at the time you enroll in the program. WHEN THEY CAME OVER THEY TREATED ME WITH RESPECT. Utility Services. consumers energy appliance insurance, consumers energy, total appliance service plan consumers energy, consumers energy insurance plan, consumer power appliance service plan, consumers energy appliance protection plan, consumer energy appliance repair plan, consumers energy gold protection plan snow, hail, icy rain floods, carbon that current While technically I could have saved up the monthly fee and paid for the repairs, I know very few people who actually do, and a few hundred dollars at the wrong moment would have really thrown me off financially. Over 20 hours passed and no call was received. You may terminate coverage by giving notice to us at any time prior to the effective date of the increase. width: 50px; Your energy rate is based on the time of day; use less energy and manage energy demand during on-peak hours, between 4pm-7pm weekdays, to save. Address. After multiple service technicians and visits they were unable to fix our furnace. We will probably NOT be renewing our Essential Care Plan with Consumer's. When you call them they come out within the day. THEY GOT THE JOB DONE QUICKLY. If you have heat pump or boiler coverage you must also have furnace coverage. M-F, 8 a.m. - 5 p.m. I called Consumers Energy again. } *. Reach out to. The bill estimator told us we were in line to see a $105 decrease in this month's bill. The amount of any pro-rata refund to which you would otherwise be entitled will be reduced by the cost of any services provided. HVAC is a term in the construction industry that is not as understandable as some might think. Would not recommend Consumers Energy appliance plan. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. Consumers Energy - Destruction of personal property 4133 highcrest dr brighton mi 48116. By submitting this request, you are certifying that you meet the criteria described above. left in late afternoon. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE SERVICE TO BE PROVIDED UNDER THIS AGREEMENT. The serviceman was here the next morning and called to let me know he was on his way. Time of Use plans: Apply online Plug-in Electric Vehicle plans: 877-904-9246 or email us Green Options: 800-241-3368 or email us Wonderful. Take our quiz to educate yourself on their tactics. We are committed to a supply chain that is safe, sustainable and diverse. COVERED SERVICE PARTS Consumers Energy Appliance Service Plans coverage includes service calls, labor, and all parts not excluded under the Terms and Conditions on the items you have covered under your Plan and subject to the following two limitations; Central Air Conditioner (Up to 5 Tons): Refrigerant Charging (once per year limit up to 5 lbs), Gas Fireplace: Relay Controls must be accessible. Have a question? Consumers Energy Appliance Service Plan With Angi since August 2009 3.8 (19) Verified Reviews Request a quote Business Details Phone Number Show phone number Address 4600 Coolidge Hwy Royal Oak, MI 48068 View larger map Description 5.0 07/25/2017 Cindy T. I have a service contract. They subcontract with a reputable appliance dealer in the area. Not to mention how rude she was which in turn made me angry! Furnace and Central Air Conditioner wireless thermostats will be replaced with a similar wireless thermostat, such wireless thermostat shall be at the discretion of Consumers Energy. Ran the machine again and presto!, case solved. Questions? Copyright 2023 APS. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. Time-of-Use 4pm-7pm Weekdays with Demand Charge. NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS No service call charges. WARRANTY, GUARANTEE OR PROMISE RELATING TO THE MATERIALS, WORKMANSHIP OR PERFORMANCE OF THE INTERIOR GAS PIPING OR CONNECTORS REPLACED BY CONSUMERS ENERGY AND NO SUCH WARRANTY SHOULD BE IMPLIED FROM THIS CONTRACT. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. Tune-ups are not a covered service under a base service agreement. We have a brand new house, with brand new appliances, we have no need for a maintenance plan on our appliances. Examples of gas piping which are not eligible for service include cast iron pipe, plastic pipe used in other than underground installations, or no gas shutoff valve located within three feet from a gas appliance. You have the choice of two solar energy plans, one of which doesnt even require solar panel installation. color: #639d36; THEY CAME OUT WHEN THEY WERE SCHEDULED TO AND DID THE WORK AND LEFT. Click the Espaol link on any page to view the page in Spanish. Read More, Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. This review was chosen algorithmically as the most valued customer feedback. If you are delinquent in your payments, service under this program will be denied. We are OPEN! It is a boiler and it was water. In an instance where gas piping is not accessible its the customers responsibility to remove any obstruction prior to Consumers Energys service arrival. Phone number +1 800 477 5050. We even protect your home gas line and electronics. Time of Use plans: Apply online Even though there are many demands from owning this business these past 14 years, I am very thankful for this profession, the people I have gotten to meet along the way and the individuals I have been privileged to work with. Prior to servicing any gas piping, Consumers Energy reserves the right to inspect the gas piping and to restrict certain types of piping from eligibility due to unavailability of parts and/or inaccessible lines. I have been waiting on hold for 45 minutes. The Call Center is open Monday through Friday from 8 a.m. to 6 p.m. and on Saturday between 8 a.m. and 2 p.m. Con artists posing as Consumers Energy employees use threats to trick people into paying them. Consumers Energy is not responsible for appliance/equipment replacement cost despite good faith efforts to repair. font-weight: 500; CONSUMERS ENERGY AND ITS AFFILIATES ARE NOT THE MANUFACTURER OF THE GAS PIPING OR CONNECTORS AND THEREFORE THIS CONTRACT IS NOT A .ctrl-primary-button { Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Use our Contact Us form or THEY ARE VERY PROMPT. There is no way to contact consumers via email, so you are forced to call. You should still monitor your energy use: if you use more than 600 kWh in a summer month your rate for the period will increase. For suggestions to find the best web browser for you Apparently the 50.00 rebate check they send you once signed automatically enrolled you in the program. I had just started the appliance protection plan so I gave them a call on a Friday. Take our quiz to learn how to identify a scam. Telecommunication Relay Service is available to translate to and from TTY/TTD. We established our business in 1998. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. get the job done at a very reasonable cost. Log in or create an account to get started. If I do not get my money back I will go to WJRT 12 news in Flint to get the word out how they are ripping people off for hundreds of dollars. Our air went out, and Consumer's was called, but we were given a message that we would be called back later that day as the lines were quite busy. Box 740309 We're sorry for any inconvenience and ask that you try again later today. they send a 3rd party out here. HELP LINE OPEN 24x7x365 5 good reasons to give yourself Home Protection Plus: Covered appliance repairs are free. THEY DID A VERY PROFESSIONAL JOB. Were committed to doing our part by providing 100% clean, carbon-free energy to customers by 2050. Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. 2023 Consumers Energy. Thermostats need to be Wi-Fi enabled to qualify for a rebate. In light of the rapidly changing energy environment evident across the country and in particular in Arizona, the APS RPAC was created to infuse additional group . your browser. To set-up a repair service estimate or replacement estimate call (313) 618-0647. This may cause you to enter password incorrectly. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I HAVE HAD NO PROBLEMS WITH THEM. I never authorized this and I want it removed and my money back. Plug-in Electric Vehicle plans: 877-904-9246 or email us Description of Work We have a monthly maintenance plan that I have had for a long time. M-F, 8 a.m. - 4:30 p.m. For full information about the plan, please read our Terms and Conditions. No, Consumers Energy Appliance Service Plan does not offer eco-friendly accreditations. Consumers Energy - Appliance service plan. replaxed condensor fan motor and stat. This plan used to be named Saver Choice Max. Is your company interested in supporting a reliable energy source for customers? Description of Work bad experience. Description of Work We have the Essential Care Plan with Consumer's Energy to repair the furnace and air conditioning/heat pump. No, Consumers Energy Appliance Service Plan does not offer free project estimates. I have had this maintenace contract for many years and only used it a few times but never had such a comparable response. Contact Us | Consumers Energy Contact Us Emergency - 24/7, Call 9-1-1 and (800) 477-5050 General - M-F (7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), Call (800) 477-5050 Hearing Impaired - Call 7-1-1 General/Residential Our Michigan-based team of representatives is here to help. Quit scamming your customers Consumers. Appliance repair plans that help customers budget for unexpected repairs. Share your photos and videos with others to prove the truth of your words. Consumers Energy Appliance Service Plan offers the following services: Appliance repair. All equipment covered by Gold Plan must be in good operating condition, fully functional and free of pre-existing conditions at the time you enroll in the Gold Plan to be eligible for the cash allowance. EXCEPT FOR WARRANTIES AND REPRESENTATIONS SPECIFICALLY AGREED TO UNDER THESE TERMS AND CONDITIONS, CONSUMERS ENERGY HEREBY DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE. color: #666; Call 800-736-4147 Description of Work They worked on my dishwasher. I was informed that I should be receiving a call from that vendor. It is a regular part of their business and they send out people to fix your appliances, and they will keep coming out until it is fixed. Green Options: 800-241-3368 or email us. I am so glad I had some friends recommend this program to me. } your browser. They came within 24 hours after we called. covered service partsconsumers energy appliance service plans coverage includes service calls, labor, and all parts not excluded under the terms and conditions on the items you have covered under your plan and subject to the following two limitations; central air conditioner (up to 5 tons):refrigerant charging (once per year limit up to 5 lbs), All gas piping must be readily accessible. Additional conditions of service include: Consumers Energy will repair or replace completely exposed interior gas piping. If you desire to terminate service during the initial year, and if you have had no service under this program, your installment payments will cease after cancellation notice has been received by Consumers Energy; if you prepaid annually, you will receive a pro-rata refund. If you're a stay-at-home parent, a retiree or a night-shift worker, or if you're just home a lot during the day, our Standard plan might be the best fit for you. Enroll and receive a $25 gift card and bill credits. We're sorry for any inconvenience and ask that you try again later today. Explore our plans and select the one that's right for you. Join us. Get the peace of mind that comes with knowing that all your appliances are protected. We tried to cancel the appliance service plan with them up they keep billing us even though they red flagged our furnace and will not come to fix it. All rights reserved. With that being said, this industry has allowed me the opportunity to have a positive influence in people's lives which provides a great deal of satisfaction. Appliances need to be taken care of. They give peace of mind. Once a Cash Allowance has been paid on a covered appliance, the covered appliance will not be eligible for coverage under the Appliance Service Plan until a receipt showing purchase of a new appliance is provided to the Company. Our communitiesfrom homes, to schools, to businessesdepend on us each day to deliver reliable energy. THIS COMPANY WAS VERY EFFICIENT AND PROFESSIONAL. To ensure continued coverage, Consumers Energy will automatically renew the contract for another 12 months each year unless the contract is terminated by either party giving 30 days notice to the other prior to the expiration of the contract period. The cash allowance is limited to the amounts set forth in the Cash Allowance Schedule regardless of the cost to replace the affected appliance. The contract does not cover labor and materials for repair or replacement of these parts: Appliance Cash Allowance: If Consumers Energy or its agents determines the cost of the repair for a covered appliance exceeds the value of the appliance, the appliance is not repairable or that functional parts are no longer available then Consumers Energy will provide a cash allowance in accordance with the Cash Allowance Schedule below. THEY SEEMED TO BE VERY KNOWLEDGEABLE. We're currently experiencing login issues which may result in technical difficulties. We received a form in the mail to sign and return indicating our acceptance of the plan. background-color: #0079c1; Download 2020 Integrated Resource Plan font-size: 30px; No parts or labor charges. Presentation We look for skilled partners who are excited to push Arizonas clean energy future forward. Your coverage will remain in effect only by keeping your payments up to date. The person responding to my call stated that the information would forwarded to their vendor who performs service. (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.), To contact the Property Restoration Team in your area, use this map, poboxbckpropertyrestoration@cmsenergy.com, property.restoration.grand.rapids@cmsenergy.com, (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). Were focused on integrating renewable resources, empowering customers with flexible energy efficiency options and incorporating advanced technology to produce 100% clean and affordable energyall while providing reliable service and remaining good stewards of Arizonas diverse environment. Call 7-1-1 looked at furnace and wasn't sure what problem was. What days are Honest Appliance Service & Repair open? Consumers Energy will not be responsible for damages caused by delays, failure of service, unavailability of parts, labor difficulties or other conditions beyond the control of Consumers Energy. There are no refunds for your enrollment prior to cancellation. click here. 2020 Integrated Resource Plan / June 26, 2020 Description of Work Our washing machine started leaking and then quit. Our Michigan-based team of representatives is here to help. .wp-template-story-no-image p { Are you an innovator in energy storage and resources? They must be pre-purchased by the customer. This complaint was posted by a verified customer. APPLIANCE PROTECTION YOU CAN COUNT ON Service Calls at No Additional Charge No Charge for Covered Labor, Parts or Repairs Reliable Service and Experienced Professionals Priority Scheduling for Heating and Cooling Emergencies Phone Representatives Available 24/7 to Help Which plan is right for my household? cancelled the plan and they kept billing us. I think of it like a safety net. They are efficient and friendly. I am still being billed for the plan. When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is responsible for restoring and cleaning it up. Electric Customer Choice/Retail Open Access I was enrolled in the appliance repair program too unknowingly because I had Consumers pick up our old fridge. If you pay monthly, future monthly payment obligations will cease at termination. For the best performance on this website and others, please upgrade Recommended for the Flexible, Frugal Family: a Peak Power Savers Plan. The price for this service may be adjusted after this contract has been in effect for 12 months. Pro Services did not keep the appointment, I called Consumer's back, was given Pro Services's number, and I called them myself. Presentation Description of Work Came to fix the furnace for the 5th time, Category appliance repair, heating & air conditioning/hvac, Description of Work Added freon to my system. 2020 Integrated Resource Plan / September 15, 2020 Presentation service tech came out promptly enough. For suggestions to find the best web browser for you They give peace of mind. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We had to pay an outside service representative with another company to come in. Put your most important appliances in our hands so you can rest easy. Our billing policy is to collect upon completion. There's currently 4 outstanding HVAC specialists working for us. The representative didn't know. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Consumers Energy Payment Center Consumers Energy 124 complaints 23 resolved 101 unresolved File a complaint to Consumers Energy Consumers Energy contacts (added by reviewer) Phone number +1 800 477 5050 Address 4000 Clay Ave. SW, Michigan United States Website www.consumersenergy.com Category Utility Services View full information Most discussed complaints 1 ADVERTISIMENT Appliance Service Plan does not affect your regulated utility service. You can terminate the contract during the initial year if you move to a different dwelling or if you move into another area served by this program, you may take your contract with you. Arizona is a beautiful place to call home. Please contact: Curious about our vision for a clean, reliable and affordable future? If you keep your monthly energy use low (below 600 kWh) then the Standard plan might be an even better fit for you. This contract is personal to you and shall not be assigned by you. Make sure your heat and your hot water are working when you need them. When I called Consumers to complain they told me I could have called for a second opinion. Appliance Service Plan does not affect your regulated utility service. Description of Work repl condensor fan and stat. I have been blessed to have a job that I have never thought of as "A JOB!". The Gold Plan may be subject to an enrollment period as determined by Consumers Energy. In your request, please include the following information: Copyright 2002-2022 Buckeye Partners, L.P. Last week my furnace went out the heat exchanger cracked I contacted . They are now saying I am in arrears! Appliances being mechanical in nature do wear out. Please submit an access request to [emailprotected]. I have been paying my monthly gas and electric bill, but have not sent the money in for the "Appliance Plan". your browser. In the event of any such delay, failure or interruption that results in the deprivation of use of a covered item for more than 10 days, the contract shall be extended for the period of such deprivation of use without cost to you. Nearly 200,000 households already rely on our Appliance Service Plan to keep their homes comfortable and protect against unexpected costs. You can match 100% of your monthly energy use with green energy, or pay as little as $1.50 a month to buy GreenBlocks and help keep Michigan pure. The air has been on and is working great! First Name Last Name Email If the cost to repair is more than two times the current market value of the appliance, we reserve the right not to repair the appliance and recommend replacement at your expense. We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. We did not sign or return it. I was not aware and I only cashed the one check for my old working refrigerator. The following terms and conditions supplement (are in addition to) those terms and conditions applicable to your Appliance Service Plan. I WOULD RECOMMEND THEM TO ANYONE. Our great green options help you to help the environment. If you're the kind of person who recycles their old recycling bin, or just someone who wants to do their part to help keep Michigan pure, we've got you covered. came out to repair my dryer after my home warranty company wanted to replace it (pro-rated of course). If so he said they don't handle that. This will surely increase the credibility of your complaint. HVAC is a term in the construction industry that is not as understandable as some might think. Brian Wheeler 517-788-2394 To set-up a repair service estimate or replacement estimate call (313) 618-0647. For the best performance on this website and others, please upgrade ECOBEE 3 LITE WI-FI THERMOSTAT MODEL: EB-STATE3LT-02 Price: $179 Featured Product GOOGLE NEST THERMOSTAT MODEL: GA02083-US Your price: $129 $Free with Smart Thermostat Program Enrollment! Call us today for Virtual Sales Call! They have been charging me for the Appliance Plan for 7 months, but I have only noticed it for the past 4 months. You have to wade through a complex phone tree that gives you no upfront direction as to how to reach a customer service human being. They come right out, they are very good. I could not believe they tried that scam and then left it leaking. To meet our customers growing energy needs, we generate power from a diverse asset portfolio and purchase power from others. Called Consumers Energy to have the gas/electric put in our name. Called 2 weeks ahead of move in date. M-F, 7 a.m. - 6 p.m. Were always looking for great people to join our team. Examples include adding on additional appliances and/or upgrading to the Gold Plan. Description of Work Fixed my four year old washing machine quickly. THEY ARE ALSO VERY RELIABLE AND ALL OF THE WORKERS ARE PRETTY GOOD PEOPLE. Appliance Service Plan does not affect your regulated utility service. For the best performance on this website and others, please upgrade Gold Coverage is available to Appliance Service Plan customers after 90 days of enrollment. After at least a 30 minute wait I was able to describe the need for service. Next day, a phone call, courteous service and also explained what he was doing and why. } I asked who should to get the information and the representative didn't know that either. Download 2020 Integrated Resource Plan Stakeholder Update I have a manitenance contract with Consumers Energy.The side by side refrigerator is covered. We are proud to be a driving force in our states economy and a strong partner for businesses in Arizona. Call800-418-2263 Please note: not all pages are available in Spanish at this time. Visit the Solution Center to Explore Articles. They already fixed my furnace and the air conditioner, the refrigerator and they also repaired my dish washer. Upon giving them my social security number they said that they were not sure that I was who I said I was. This may cause you to enter password incorrectly. When it comes to doing business with APS on new projects and programs, we dont just look for companies that can get the job done. Download 2021 Integrated Resource Plan Stakeholder Update If you don't want to pick up old appliances simply don't do it! .wp-template-story-no-image h4 { Description of Work We have a contract with Consumers Energy Appliance Service Plan for all of our appliances and they came out to fix one. Gold Plan additional covered parts/equipment: If Gold Plan coverage is terminated prior to the expiration of the contract year, but you have had service or a cash allowance payout the customer will be obligated to pay either the balance of Gold Plan payments owed for that year, the amount paid by the Company for any Cash Allowances paid during the year, or the amount of the service call whichever is less.
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