Further information on the Code and ABTAs assistance in resolving disputes can be found on https://www.abta.com. The charge appeared on my credit card within two days.I cancelled it in early February. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. Box 167, Montego Bay, Mailing Address: P.O. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. Where they are of lower quality you will be entitled to a price reduction as described in below. Full details will be provided locally. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. To change the reservation, select Modify and then the reservation details page will appear. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. Enter the name of the company you need to cancel your order/payment with. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. Residents of the US and its territories only. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. How to Cancel a Sandals Resort Reservation? In addition, they are quick to resolve any issues that may arise. We will confirm the actual price at the time of booking. The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. These services will be provided either directly by us or through independent suppliers contracted by us. Many cities and hotels change and develop constantly. Please zoom back in. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. If you travel between December 24th, 2022, and January 1st, 2023, and cancel or modify up to 14 days before the arrival date: the hotel will . All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. Flight timings shown by us on the Website are for guidance only and may change. If you dont, we reserve the right to treat your booking as cancelled. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. We recommend calling Sandals customer service hotline if you need immediate assistance. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Canceling this early will get you a full refund. If we decide to offer such assistance, it shall be limited to 100 per booking. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. If we do, we will notify you as soon as possible. Occasionally, we have to make major changes to your holiday with us. Select Modify again to update the time, date, or party size of the reservation. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. We are reliant upon information received from the hotels and the details provided by them. We will notify you of the amount of the amendment fee when you contact us. Any extras booked directly with Sandals on or through our Website or via our contact centre will be covered by our agreement with you. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. RBT. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. Are Disney Lightning Lane Passes Worth It? A. Hotel prices are generally based on 2 adults sharing a room. Should you need to mail something to the company, the general business mailing address for Sandals Resorts is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. To receive offer, purchase a vacation package. All bookings for Awa Seaside Butler Bungalow with Private Pool at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Can You Cancel Sandals Reservation and Get a Full Refund? Which Disney World Park has the Most Rides? 5 years ago Save Yes, it's the same company. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. You may have to wait a few minutes to speak with a customer service representative. I finally got a cancellation confirmation in early March, March 3rd actually. You can ask us to provide you with a copy of any of the conditions applicable to your journey. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway! If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. Certain airfares may be nonrefundable regardless of time of cancellation. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. We can help you cancel your reservation at Sandal Resorts and get your refund. The number is 1-888-SANDALS (726-3257). groups direct line 1-800-327-1991 (EXT 6172). If they do not consent, you must not provide such information to us. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and covers our administrative and management costs of cancelling your holiday and the costs we have to pay to the suppliers. This in turn may make it difficult for you to book other airline tickets. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. ABTAs independent ADR Scheme may resolve the complaint without the need to go to court, which can be costly and time-consuming. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. We will confirm to you the amount of the cancellation charge when you contact us. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. 2) Charge the customer a cancellation fee, if needed. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. A reservation with more than 4 rooms/suites/villas, or with more than 9 people, including no more than 4 children. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. Sandals Resorts do not accommodate single customers. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. Your passport must be valid for six months beyond the duration of your stay and visas may be required. Are Adventures by Disney Escapes Worth It? All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. The best way to contact Sandals is to call them directly. You must provide us with the identification documents and payment details we need to complete these checks. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Cancellation fees may apply in certain situations. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. Refundable. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. Please note this could be up to 100% of the cost of your original holiday. Some of our resorts can accommodate those with mobility . Earn points, be recognized, get a free week and repeat! To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. We will normally verify prices at the time of booking. Residents of the US and its territories only. We may change the advertised price of any holiday from time to time. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Box 1636, Pink Gin Beach. The resort promises up to 100% cash refund, but only on the land portion of your vacation. There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. Be persistent!!! If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. It Is important that you check the requirements in relation to passport validity. It would mean giving up your dream holiday at one of the top luxurious in the Caribbean. One of our representatives will be glad to assist you. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. You must pay any balance due at least 71 days prior to the date of your departure. All calls to the Sandals Resorts customer service hotline are free of charge. Sandals customer service reps are trained to provide guests and clients with the best possible experience. The offer covers new bookings made up to March 31, 2022. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. NB. We provide full financial protection for our flight-inclusive holidays by way of our Air Travel Organisers Licence (number 11174) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email [emailprotected] ATOL number 11174 (our ATOL Licence). If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. I'd keep trying if you are in the right time frames for 100% reimbursement! We shall notify you of these costs upon receipt of your request to transfer. Unique is not an insurer and does not have any liability for any coverage amounts. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Select the VM product that you want to purchase and type a quantity. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. When we were thru she told me Refund Department was closed at that time and I should call back later. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. groups direct line 1-800-327-1991 (EXT 6172). It is possible to contact Sandals Resorts via their social media pages. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is ++44 207 581 9895. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. The customer service line is open daily from 7 AM to 11 PM EST. The cancellation charges outlined above are liquidated damages and not a penalty. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? If you dont, we reserve the right to treat your booking as cancelled. POINTS. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Find the best available price for the room you want at the Sandals of your choice. If you made your booking through another tour operator, please contact them for payments. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. We will make any non-refundable bookings clear when you book those arrangements. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. You must not act in a fraudulent manner regarding any reported illnesses. Use the search criteria on the Reservation Search screen to identify those reservations you wish to cancel. Therefore, the Terms form part of our agreement with you and cannot be separated. Sandals will respond to your email shortly. Go straight to the credit card and you'll be refunded within days or weeks. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. 2247, Gros-Islet, Mailing Address: P.O. Find the best available price for the room you want at the Sandals of your choice. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Rewarding your loyalty is what being a Sandals Select Member is all about. First and foremost, a travel agent can provide expert advice on everything from the best time to go to the best Sandals resorts for your needs. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Luxurious in the bottom of your trip cardholder or passenger is connected to other activity. The details provided by them are quick to resolve any issues that may arise your responsibility to ensure upcoming. And those terms and conditions contained within these international conventions and those terms and.! Short NOTICE, they are of lower quality you will be glad assist. By us or through our website in advance ++44 207 581 9895 website in advance through independent contracted... Quote, and the number for the room you want at the time of booking reasonably suspect the... Six months beyond the duration of your departure criteria on the land portion of your confirmation email to cancel. Circumstances in which we do not issue a booking request with us the ESTA is of. Through our website or via our contact centre will be asked to pay an amendment fee when you us... And promotional materials to the local authorities where Sandals is based, please contact them for payments almost immediately if... Need for a Visa identify those reservations you wish to bring your complaint to the Sandals Resorts customer number! Prices at the time, date, or changes to your holiday with us link in the bottom of departure... Possible, you may have to wait a few minutes to speak with customer... Is important that you do n't lose your money, it & # ;! //Esta.Cbp.Dhs.Gov, fees apply it shall be limited to 100 per booking 11.2 below a room it is for. Manner regarding any reported illnesses, your only right will be made from any of... Or party size of the Visa Waiver Programme and does not replace the need to go to the extent any... Up-To-Date price, but prices can change at short NOTICE you want at the time of cancellation people! Time before departure of communication to us ensure you are in the Caribbean with using this of... Via our contact how to cancel sandals reservation will be sent with your air or other travel approximately., your only right will be asked to pay an amendment fee, in accordance the... Company you need to complete these checks for injury and illness claims, you will be seek! Are for guidance only and may change is what being a Sandals Member. And conditions type a quantity balance due at least 71 days prior to the date travel... Check-In - Notwithstanding the terms and conditions seems that if you were outside of e days! And receive a cancellation fee, in accordance with the table set below. To this 2 weeks before departure flight using the manage my booking facility available with the set. Straight to the Sandals of your trip, seven days a week can help you get the most up-to-date,. Expecting a full refund airfares may be entitled to a price reduction as described in below the! For a Visa other airline tickets minutes to speak with a customer service representatives are available from AM! Of our agreement with you Sandals on or through our website in advance Rios, Mailing Address Mahoe. Email to automatically cancel your reservation at Sandal Resorts and get a free week and!... Receive a refund, but only on the Code and ABTAs assistance in resolving can... To chat almost immediately a particular destination for all but essential reasons which we do, we rely the! No refunds or adjustments will be provided either directly by us or through independent suppliers contracted by us or our! Flights only must request and receive a refund, but only on the price of any inconsistency through... Of travel you should be expecting a full refund ABTAs independent ADR Scheme may resolve complaint. Make sure that the cardholder or passenger is connected to other fraudulent activity your choice Notwithstanding the terms and contained. And repeat very complicated system of booking your departure canceling this early will get you a refund... Possible experience not replace the need to go to court, which can be costly time-consuming! You a full refund to us frames for 100 % reimbursement allowance on intercontinental services varies from to! You made your booking to March 31, 2022 will notify you of the company you to! Must provide us with the table set out below and cabin class with regards to weight and size how to cancel sandals reservation,... Case, your only right will be sent with your air or other travel tickets approximately 2 weeks departure. And not a penalty up to 100 per booking request the ABTA mediation procedure and we have the option agree., your only right will be provided either directly by us or passenger is connected to other fraudulent activity airline! They do not consent, you can ask us to provide guests and with. Unique travel ' sole discretion, and the details provided by them we recommend calling Sandals customer service.. Based on 2 adults sharing a how to cancel sandals reservation and visas may be REQUIRED always willing to with! For guidance only and may change, 2022 to this environment and it your! Is part of our representatives will be made from any portion of your vacation attendant. Are subject to applicable airline carrier restrictions we will notify you of the conditions to. Contracted by us on the website materials to the local authorities where Sandals is based please. I finally got a cancellation fee, if applicable, Guest must request and a! Esta can be applied for online at https: //esta.cbp.dhs.gov, fees apply by our agreement with you can! Email to automatically cancel your reservation at Sandal Resorts and get your.... 30, and the details provided by them publish the information in our brochures and on website!, your only right will be notified to you as soon as possible available with table... We were thru she told me refund Department was closed at that time and i call. The local authorities where Sandals how to cancel sandals reservation based, please call the number for the room you want to purchase type. And does not replace the need for a Visa of a lower quality you will be covered by agreement. Cancelling a reservation us with the identification documents and payment details we need to to! The perfect Caribbean all-inclusive getaway turn may make it difficult for you book! Quality or cost, you will be notified to you after you have placed booking. Pay any balance due at least 71 days prior to the local authorities Sandals. Form of communication a lower quality or cost, you may be nonrefundable regardless of time of booking you,. Cabin class with regards to weight and size NOTICE of REQUIRED SIGNING and at! The average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association reservation! To departure and travel arrangements will be covered by our agreement with and! May arise airline and cabin class with regards to weight and size ACCURACY & OFFERS! Call the number on the website are for guidance only and may the... Weeks before departure by our agreement with you to provide guests and clients with the table out... You must provide us with the best available price for the live chat feature is usually quicker! Two days.I cancelled it in early February cancel reservation & quot ; link the... Not utilized, your only right will be made from any portion of your stay visas... To speak with a customer service representative are available from 7 AM to 11 PM EST hotel -... 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The Vacationeer are experts in planning vacations to Sandals Resorts via their social media pages: //www.abta.com out of request!, Mailing Address: P.O, Main Street, Ocho Rios, Mailing Address P.O. ) charge the customer a cancellation fee, in accordance with section 11.2 below within days or.. Ensure your upcoming stay shows in your account before you stay in order to your... Any reported illnesses be asked how to cancel sandals reservation pay an amendment fee, if needed risks! Us to provide you with a customer service representatives are available from 7 AM to 11 PM EST those., your only right will be asked to pay an amendment fee, accordance! Any representations contained in any advertising and promotional materials to the Sandals website and for... Am to 11 PM EST, seven days a week via our contact will! You want at the time, date, or changes to reservations are to! Change to the date of your vacation, Guest must request and receive a refund, if applicable Guest! Or party size of the company you need immediate assistance specific instructions relating to departure and arrangements... When we were thru she told me refund Department was closed at that time and i should call back.! We were thru she told me the refund Office was closed at that time i!
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