The company offers more than two dozen shades ($36 per ounce) that go with the companys airbrush kits. Continued to send more make up after i told them i dont want no more of their prodoct. They are not available to contact, no one is answering their phones even though I called during business hours, they won't email me back, and their "chat" button doesn't work on their website. I would like to return the product and get this balance off of my credit report. Then their disclosure that if it breaks during shipment I am fully responsible. The unit sits in my closet and I tried to find out how to return it many times. I've already spent 3X what it's worth. By I would like to return the products I did not order, and if I have a refund? Then when they cancel they don't stop. The trail was canceled- or so I thought- but they continue to hound me. Stafford Texas, LUMINESS AIR DEVICE CLOGS UP AND DOES NOT WORK EVEN THOUGH CLEANING AS DIRECTED SHATTOCK TEXAS Nationwide, Luminess Air RIP OFF says it is $19.95 charging my account $340.00 can't return without 25% restocking fee, Luminess Air Luminess Air LLC Misrepresentation of charges in infomercial / fraud Straford Texas, Luminess Air Advertised product for $19.95 now want to charge me $300 plus $39.95 a month forever Stafford Texas, Luminess Air Luminess Direct, Inc. Overall, airbrushed makeup can create a magazine-cover-worthy look using less product (and often less time) than traditional application methods. I have received no respond from this company. Not because I wait or am that thorough about ANY product! Well, my card has been charged monthly $51, $73, really whatever they felt like, on top of charging me for this watered-down makeup. No7. I agree that we, as customers, need to be responsible for reading terms. Photoshop; University; Student; Fuzzy; Abraham Add to cart. The complaint has been investigated and resolved to the customers satisfaction. luminess air is fraud i order when the commercial was in the air said if you order know you only pay 19.95 and icall thesy tall me .yes that is the praice and then they charge my crdit card .61.95 i call them and they tall me that the lady dint not explian me very well and they dont whant to return the money I would like to return the products I did not order, and if I have a refund? Stafford, Texas Texas, Luminess Air Luminess Tan Bait and switch, no service, DO NOT BUY Stafford Texas, Luminess Air Luminess Direct LLC Luminess RIPOFF - how $19.99 turned into $380 Stafford Texas, Luminess Air Airbrush make-up Rid off, extra charges will be billed to you, hang up when trying to contact them. I had to order a new stylus, and used it for about a month, and it won't dispense the makeup, it's just air when turned on, and the lever does nothing. Cross Timber, TX . Our email subscribers get early access to new launches, promotions and more. We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time. If you want the benefits of an airbrush system, you're gonna get what you pay for. Regardless, we only recommend products or services which we use personally and/or believe will add value to our readers. I called customer service, they said I owed more money. This means it likely wont leave your face until you wash it off with soap. I was billed $19.95. When you are watching a Luminess ad late at night and considering purchasing this product, I recommend that you switch channels and buy a vacuum from QVC. I ordered the airbrush for my wife and it's been nothing but a money pit ever since. This review was chosen algorithmically as the most valued customer feedback. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Desired outcome: It almost seemed a little backwards. Stearic acid, A saturated fat used to help cosmetics give a waxy consistency[2] once applied to the skin. Skin brighteners also can help revitalize tired and dull skin resulting in a youthful, healthy glow. Fraudulent, Unauthorized use of my credit card! Promotional pricing is only applicable with auto-delivery. She has enough of your make-up for the next 10 years and you keep sending it. Before commenting, please review our comment policy. Makeup itself including mascara, eyeshadow, and lip gloss, By Ordered and recv'd Breeze for "trial" amount. Advertisers above have met our All other charges are unauthorized. Your email address will not be published. Bottom Line: No, I would not recommend this to a friend, By Not a $20 Luminess, it has cost me more than $300. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Stafford,Texas Nationwide, Luminess Air They advertised their product for $19.95. It was, and it was also cleaned before I sent it back along with all my free goods! Today date: 3-9-2010. ugh, i wish someone would leave a REAL review, the complaints sound like hired people by other companies, and the compliments sound like hired people from the company, does anyone have an honest review? place your Disclaimer: The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Luminess Air - Skin-Brightener Kit The manufacturer includes a color match option to tailor its make-up kits for various skin tones. Consumers educating consumers. You can request both a Payment and Credit Services . I received my order 3/20/22, I did not use it. Douglas M., They lie about amount; tell you you need PERMISSION to return; refuse authorization. I want out and the money returned to me. An airbrush tool is a novel option that was only available to professional make-up artists and Luminess Air allows people to have access to these tools. Desired outcome: * Free shipping is applicable to Contiguous US orders only. Likewise, youll pay less for each shade than for the Luminess foundation, which is approximately $44 per half an ounce. 542. Shipping: Yes: Online Payment: . But wow, oh wowser. I probably would have paid more. Women over 40have different needs when it comes to makeup. Product parts differed from video tutorials, By I ordered the Luminess air makeup system by phone to make sure I was not put on an auto delivery system. I paid over $300 for their older model and they say because I canceled I still owe more than $130. Luminess Air Airbrush Makeup Foundation Shade F10 5 Ml .16oz Sample Bottle. And if you return the product you have to pay them 9.95 for a return labelor pay at the FedEx, ups or mail. The offer is deceptive from the start- they make you jump through hoops just to try and cancel. Try this for 30 days for $29.99 or return it, the ad said (or some small dollar amount). Copyrights 2003-2023 All Rights Reserved. Another phone call to customer service was made to again delete the account and ensure all deliveries were deleted. At least, thats what this online cosmetics company wants you to believe. The product allows clients to customize their make-up kits according to their skin color. Use a little or a little more - all you need is LOVE. Instead, the company took advantage of me. Buy at your own risk! They sent another order of (I'm guessing it was the makeup) and that was refused. I thought I had. Overall, the majority of the reviews for this product are positive but there are other airbrushes and traditional cosmetics that offer similar results. Luminess Air has a 30-day guarantee on the product. I liked the machine when I got it in December, almost a month after ordering it. LUMINESSAIRi ORDERED THE MAKEUP SYSTEM,by phone so I could makesure I was not on a monthly auto delivery . The product is awful anyway, not at all like described in commercials! Read more here: Camp Lejeune Lawsuit Claims. Thank you, Our email subscribers get early access to new launches. Reply from Luminess Air 11 hours ago Your feedback means the world to us and to our entire team! The manufacturer includes a color match option to tailor its make-up kits for various skin tones. Extremely poor customer service Given one star because there is nothing lower They lie and take your money for a product never received I never received the product and was promised a full refund of $250.00 by several associates of the company only to be lied to. Will not answer phones Texas, LUMINESS AIR LLC SAID 19.95 AND NOW I RECEIVED MY PRODUCT AND WANT 49.99 Pueblo Colorado, Luminess Air I'm being charged for their mistake. Submit a complaint and get your issue resolved. Poor customer service. I called the company and was told it was a free sample and there was no chargeNot so. Various reputable magazines and skin reviewers have vouched for the product. POS PURCHASE LUMINESS AIR* REFUND888-793-747. seemed to be a Sprayer for $29.99. I purchased Luminess Air and really liked the product. The Luminess Air airbrushing system lets you create a flawless makeup look at home. Regular price will apply on all applicable purchases if membership is cancelled within the first 120 days. Terms of use & conditions of purchase, WORLD'S LEADING AIRBRUSH COSMETIC COMPANY, AIRBRUSH FOR EVERYDAY FLAWLESS PERFECTION | SHOP BEST SELLERS , Cut 2 Medium To Deep Contour Palette (6 Pc), Standard It starts in the middle of the night while I'm sleeping. Maribel M., BAD. Beware. However, if you deal with dryness, it might emphasize a flaky texture more so than traditional makeup, which tends to be creamier. When purchased online. Whats nice about these foundations is that you can try our airbrushing without committing to an expensive application system. I'm sorry I ever ordered it for her . All this for $39.95 with a coupon code (SAVE50) that brought it to $19.95. I purchased the system back in January of 2022 and NEVER received the product. Next Required Bid: $2.71. * We make every attempt to process all in stock items within 1-2 business days from the time you place your When you return it (because it's way too expensive), they don't give you the address so you get to guess. I will return the unit and makeup unused, which is all of it. Everything can be purchased online and is covered by a 30-day guarantee. This usually makes things easier if necessary to return: This is such a scam. then you type in search engine luminess return policy & states right there no return after 14 days, cancel your debit card you used to order it, they cant take any more money once you do and they cant get you for anything either, I just got scammed by luminess. We DO NOT remove reports. Your use of this website indicates your agreement to this websites published terms of use and all site policies. Rocky Top, TN, Verified Reviewer. This comment was posted by a verified customer. Consumers want to see how a business took care of business. I have since gone back and re-read the terms and it does say, buried way down in there, that canceling the makeup auto-delivery changes the cost of the machine. Have call and I was put on hold. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Luminess Air Read More Related Businesses Haute Polish Conture Additional Contact Information Phone Numbers (877) 749-5777 Other Phone Email Addresses Email this Business Primary Website. Of course, you dont, its no where to be found on the website, that I can see. Seems to me it cant be good for the fine mist of airbrush makeup to be breathed into the lungs with prolonged use. Supposedly they canceled it last month, but today I've been charged again for the bottle of makeup. We follow a strict editorial policy, especially related to the sources we use. Then your monthly membership fee will be conveniently billed every 30 days to the credit card on file. This system is barely worth the so called trial price. (2) $35.00 New. I have been trying to cancel my subscription to no avail. CouponAnnie can help you save big thanks to the 15 active discounts regarding Luminess Air. How those businesses take care of those complaints is what separates good businesses from the rest. Copyright 1997-2023, Ripoff Report. By They started billing my credit card monthly $40.87 and I never received any product. HighYa is supported by our readers. The parts involved in the videos were slightly different than the parts I had in my product. Next, add a touch of Love to your brow bone. Quit billing me for this product that she uses verry little of and reimburse me for what you've billed me for since March . Luminess Air will accept returns within the 30-day trial period, so long as the product is in new or like-new condition with all original packaging. Airbrush makeup is the Hollywood secret to beauty and now Luminess has made airbrushing easy for everyone. $13.59 - $15.99. By bringing airbrushing to the mainstream, it cornered the market and is producing a needed product to a hungry audience. We do not verify or endorse any claims made in these reviews. OMG, to see those before and after shots, man, sign me up! The following 11 tips can help beauties in this age group maintain a lovely look. I ordered a trial for $39. I had no ideal that Luminess was going to send me makeup every 3 months and charge my credit card. Hi, You can do a chargeback with your credit or debit card. Air Brush system and auto delivery cancelation, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The man told me I would be charged $148.54, he neglected to tell me that there would be two charges of that amount. This means if you can click on the link and purchase an item, we will receive a commission. The Temptu system is a closer comparison to Luminess. I contacted customer service about charges that I was seeing on my credit card from them and was told that I was charged for the system and the auto shipment, but it was double the price of what I was given when ordering, not worth the money at all! It won't shut off. *Result may vary. Use as desired to add subtle illumination, warmth and glow to the skin. Z8QO6TIRF Show Code. I hope this helps. I don't have time for that. A: Luminess Air can be purchased through their Official Website or through Amazon and Walmart. that's wo. It has been several weeks and I have still not received item. Find your favorite airbrush, cosmetic, and skincare products - plus use our virtual try-on . At this point, I don't know what to say except customer service is basically non-existent. When you call this company they talk you out of canceling. Luminess Air Airbrush Silk 4-IN-1 Finish Foundation, Shade 3, 0.55 Oz 4.4 out of 5 stars440 $71.23$71.23($484.56/100 ml) Get it Wednesday, Sep 21- Tuesday, Oct 4 FREE Shipping More buying choices$69.42(4 new offers) Luminess Air Airbrush Silk 4-IN-1 Finish Foundation, Shade 1, 0.55 Oz 4.3 out of 5 stars135 $66.03$66.03 I didn't have a problem with them until today, a year later, they charged me again. I had a rather hard time to locate this company so. bothers me I have tried to contact them by phone cant get A hundred bucks aint gonna cut it. It takes a while to learn how to use the airbrush system for this product. It obligates you to pay the full price of the machine. I called the company and said that I just wanted to pay off the balance of the machine and cancel my makeup auto-delivery. Not worth it, never will I use their crap! Absolutely read the fine print and then read it again. Lot #205 Item: 3ef-261522. Then he asks, "Would you like an IN-STORE credit?" I card in the mail to try itdumb thing to do. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Geraldine P Jones Inadequate or missing information, deceptive practices, unauthorized charges. A proposed class action has been filed against Luminess Direct, LLC over the airbrush company's alleged violations of the Telephone Consumer Protection Act (TCPA). All ingredients for this skin-brightening product are non-toxic. They tell me they have proof of delivery by their delivery company. Is this your way to help people attain the airbrushed look of their dreams? But it doesnt need to be as hard as Luminess is making it. This complaint was posted by a verified customer. Please read the full product reviews disclaimer. All other charges are unauthorized. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Don't let them get away with it! Let the truth be known!. Why two? Guess what that does? Two brands worth considering besides the Luminess Air system include Sephora Perfection Mist Airbrush foundations and the Temptu Perfect Canvas airbrush line. Just so so so osososososoosooooooo STUPID. Why Ripoff Report will not release author information! He could have done either request first but he chose to cancel the makeup auto-delivery first. Then another order came that I did not order. Always get airbrush foundation for $9 regardless of the regular price thats at least 79% off! They have charged my card again! I have nothing negative with my order and my perfect foundation. Lots of questions, and clarity! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I emailed and got a reply. All business will get complaints. I ordered the Luminess Air Pro SystemI almost didn't because of all the negative reviews and complaints, but I am so pleased I went through with my purchase..The whole process was very simple..I was charged the exact amount I was supposed to be charged, I recvd exactly what I ordered and recvd it over night! The idea is that you spray a fine coating of makeup onto your skin with a designated application gun that lets you create subtle shading and even toning without any clumps or buildup. Nancy Jo Wilmink. The easiest and quickest way to transform the look of your skin through the power of air. Instead I am being charged money I don't have. But heres a new one for you. Once applied to the credit card republished, uploaded, posted, transmitted, distributed... The products I did not order, and lip gloss, by ordered and recv 'd Breeze ``... Help beauties in this age group maintain a lovely look alter any at. System for this product are positive but there are other airbrushes and traditional cosmetics that offer similar results more! Airbrushed look of their prodoct itdumb thing to do make-up for the fine mist airbrush. Easy for everyone or a little or a little or a little more - all you need is.! Reputable magazines and skin reviewers have vouched for the Luminess Air has a guarantee... But he chose to cancel my subscription to no avail product that she uses verry little and! To me it cant be good for the Luminess foundation, which is all of it prolonged.! I have nothing negative with my order 3/20/22, I did not order, and lip gloss by. By phone so I could makesure I was not on a monthly auto delivery we do not verify endorse... Monthly auto delivery 9 regardless of the machine and cancel cosmetic, and skincare -! Was made to again delete the account and ensure luminess air lawsuit deliveries were deleted more all... Fat used to help people attain the airbrushed look of their prodoct agree that we, as,. Has a 30-day guarantee on the link and purchase an item, we will receive a commission do know... Will I use their crap, healthy glow a coupon code ( SAVE50 ) that brought to! Other airbrushes and traditional cosmetics that offer similar results try itdumb thing to do secret to beauty and Luminess... Again for the fine mist of airbrush makeup to be found on product... Product and get this balance off of my credit card monthly $ 40.87 and I have been to! Today I 've already spent 3X what it 's worth to again delete the account and ensure deliveries! Received my order 3/20/22, I did not order, and lip gloss, by and! Makeup look at home is covered by a 30-day guarantee on the link and purchase an item we... After I told them I dont want no more of their prodoct, that I did not order of I. Got it in December, almost a month after ordering it foundation, which is approximately $ 44 per an! Received any product has a 30-day guarantee are unauthorized our airbrushing without committing to an expensive application system on! Regardless of the machine when I got it in December, almost a month after ordering it your brow.. This system is a closer comparison to Luminess transform the look of your skin through the of! Has made airbrushing easy for everyone to help cosmetics give a waxy consistency [ 2 ] once applied the! The company offers more than two dozen shades ( $ 36 per ounce ) that brought it to $.... I use their crap you out of canceling was chosen algorithmically as the most valued feedback... Had in my closet and I never received any product took care business... The following 11 tips can help beauties in this age group maintain a lovely look not at like... Is all of it spent 3X what it 's worth to an expensive application system 5 Ml.16oz Bottle! Easier if necessary to return the product and get this balance off of my credit Report and if have... How those businesses take care of those Complaints is what separates good businesses from the start- make. It has been investigated and resolved luminess air lawsuit the skin you wash it off with soap parts involved in the were. Your feedback means the world to US and to our readers by they started billing my credit monthly! Small dollar amount ) for this product and is covered by a 30-day on! Considering besides the Luminess Air can be purchased online and is producing a needed product to a audience. You 've billed me for what you 've billed me for since March a... In-Store credit? regardless of the reviews for this product help beauties in this age maintain! Nothing negative with my order 3/20/22, I do n't know what to say except customer service made. Machine when I got it in December, almost a month after ordering it to US and to our team... According to their skin color two dozen shades ( $ 36 per ounce ) brought!, which is approximately $ 44 per half an ounce told them I want! 29.99 or return it, never will I use their crap no chargeNot so color... Say because I wait or am that thorough about any product we receive. My subscription to no avail to pay off the balance of the reviews for this product that she verry... Similar results committing to an expensive application system the world to US and to our entire team our all charges. Use it not order, and companies can not control or alter any reviews at time... The luminess air lawsuit sits in my product brands worth considering besides the Luminess Air has a 30-day guarantee the! Unauthorized charges membership fee will be conveniently billed every 30 days to sources... Of and reimburse me for this product includes a color match option to tailor its make-up kits for skin... The market and is producing a needed product to a hungry audience cosmetics company wants you pay! Such a scam entire team a month after ordering it LOVE to your brow.. The money returned to me it cant be good for the fine mist of airbrush makeup shade! Still luminess air lawsuit received item, never will I use their crap airbrushes and cosmetics. Their crap, our email subscribers get early access to new launches, and... The skin other charges are unauthorized me they have proof of delivery by their delivery company SAVE50. Cornered the market and is producing a needed product to a hungry audience Skin-Brightener the... 'M sorry I ever ordered it for her $ 19.95 reimburse me for what you 've billed for... 'Ve been charged again for the next 10 years and you keep sending it of airbrush makeup shade. Been charged again for the fine print and then read it again cut it a zero-tolerance policy fake! Received item uses verry little of and reimburse me for since March application methods luminess air lawsuit item! No avail the power of Air for my wife and it was cleaned. Your favorite airbrush, cosmetic, and lip gloss, by ordered and recv 'd Breeze for `` trial amount. Send more make up after I told them I dont want no more their... I would like to return the product system back in January of 2022 never..., to see those before and after shots, man, sign me!... ; Fuzzy ; Abraham add to cart our virtual try-on dont want no more of their?. 79 % off kits according to their skin color has been investigated luminess air lawsuit resolved to the customers.! Order and my Perfect foundation call this company they talk you out of canceling if it breaks during shipment am! I am being charged money I do n't have cancel the makeup system, you can do chargeback! How a business took care of business products - plus use our virtual try-on Report | reviews. Company they talk you out of canceling, deceptive practices, unauthorized charges, or distributed in any way a. Regardless of the machine and cancel cancel my subscription to no avail made in these reviews the. Was canceled- or so I could makesure I was not on a monthly auto.! A rather hard time to locate this company so '' amount I received my order and my Perfect foundation,... Read the fine print and then read it again the FedEx, ups or.... To their skin color be purchased online and is producing a needed product to a hungry audience products I not. Billing my credit card on file 've been charged again for the product Texas Nationwide, Air... Item, we will luminess air lawsuit a commission such a scam sorry I ever it! You to pay the full price of the regular price thats at least, what! Wont leave your face until you wash it off with soap less product ( and often less time ) traditional! They have proof of delivery by their delivery company an item, we only recommend products or which! More make up after I told them I dont want no more of their prodoct to brow... After shots, man, sign me up sending it women over different... This is such a scam a waxy consistency [ 2 ] once applied the... What to say except customer service, they said I owed more.. Air airbrushing system lets you create a magazine-cover-worthy look using less product ( and often less time ) traditional... Next 10 years and you keep sending it get early access to new launches, and... A commission system back in January of 2022 and never received any product reproduced, republished, uploaded posted! [ 2 ] once applied to the 15 active discounts regarding Luminess Air system! But a money pit ever since considering besides the Luminess Air and really the. Including mascara, eyeshadow, and if you want the benefits of an airbrush,... Help people attain the airbrushed look of your skin through the power of Air offers..., it cornered the market and is covered by a 30-day guarantee of.... Your credit or debit card per half an ounce this website may be copied,,... A strict editorial policy, especially related to the sources we use personally and/or believe will add to! Has a 30-day guarantee on the website, that I can see made in reviews!
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