This vacation was a nightmare. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. Not sure? BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Transfers again had been paid through Costco. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. Suggestions may be selected). Unpleasant. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Yes Best Day Tours was the same as BD. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. We ended up having to take a taxi to the airport so we wouldnt miss our flight. This vacation was a nightmare. Tripadvisor performs checks on reviews. You can cancel this booking up to 24 hours in advance for a full refund. No car seat as requested either. Stay back from the curb and wait until the bus comes to a complete stop. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Their representatives were very rude . Tucson Premium Outlets, Saguaro Bloom Community Center, Safeway @ Silverbell/Twin Peaks, Sunflower Community, Walgreens @ Twin Peaks/Coachline, Picture Rocks Dollar General, Tucson, Golder Ranch Commercial Center, Ventana Medical Systems, Oro Valley Hospital, Steam Pump Village, Rooney Ranch Shopping Center, Hilton El Conquistador, Canyon del Oro High School, Oracle Crossing, Catalina, Oro Valley, Tucson, Pima County JTED, Tucson Premium Outlets, Tohono Tadai Transit Center, Marana, Tucson, Tohono Transit Center, Marana Municipal Complex, Marana Health Center, Tucson Premium Outlets, Rillito Rec Center, Walmart at AZ Pavillions, Arizona Pavilions, Lowe's Regency Plaza, Marana, Tucson, Walmart in Green Valley, Sahuarita Town Hall, Desert Diamond Casino, Fry's in Sahuarita, Roy Laos Transit Center, Ronstadt Transit Center, Green Valley, Sahuarita, Tucson, Laos Transit Center, Ronstadt Transit Center, Roy Laos Transit Center, Spectrum Mall, Tucson Estates, Tucson, Laos Transit Center, Roy Laos Transit Center, San Xavier Mission, San Xavier Indian Health Center, Tucson, Laos Transit Center, Kolb at Golf Links Park & Ride, Pima Community College East Campus, UA Science & Tech Park, Rita Ranch, Global Solar, Target Distribution Center, Civano, Clements Center, Sierra Morado, Arizona Canning, Ward 4 Office, Santa Rita High School, Desert Sky Middle School, Rita Ranch, PCC East Campus, Golf Links & Kolb, Tucson, Ajo, Why, San Simon, Quijotoa, Sells, Robles Junction, Roy Laos Transit Center, Greyhound Bus Station, Ajo, Sells, Tucson, Laos Transit Center, Rancho Sahuarita, Fry's at Rancho Sahuarita, Sonora Clubhouse by Del Webb, North Santa Cruz Park, Sahuarita Town Hall, Los Arboles Mobile Home Community, Anamax Park & Recreation Center, La Caada at Camino Antigua, Walmart, Safeway on Duval Mine Rd., Green Valley Library, Best Western Inn, Community Performing Arts Center, GVR Canoa Ranch Social Center, Safeway on Continental Rd., Posada Life Community Services, Continental Medical Clinic, Madera Highlands (Highland Park), Quail Creek Clubhouse, Santa Cruz Regional Hospital, Amado Market at Nogales Hwy, Green Valley, Sahuarita, Tucson, Sun City Vistoso Community Center, Oro Valley Town Hall, Ironwood Ridge High School, Honeywell, Mercado Shopping Center, Hilton El Conquistador, Casas Adobes Middle School, Canyon del Oro High School, Pusch Ridge Christian Academy, Immaculate Heart Schools, Cross Middle School, Westward Look Resort, Pima Community College NW Campus, Foothills Mall, Oro Valley, Tucson, Marana Municipal Complex, Marana Health Center, Marana, Tucson, Green Valley, Marana, Oro Valley, Sahuarita, Green Valley/ Sahuarita Sun Shuttle Dial-a-Ride, Marana/Avra Valley Sun Shuttle Dial-a-Ride. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. After you collect your luggage at the airport look for the people wearing red BD tee shirts. This is the hardest company to contact. Aircraft Maintenance, A&P Mechanic. Instead there are so many numbers, and you really don't know which number is for BD experience. N. 55 de 1.246 restaurantes en Cancn. To this day, I have not received any communication from "BAD Experience". There are videos and photos online of how bad this situation was. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. That is in stormy, windy, cold weather. We commented that "it looks like a yacht" and were excited for our trip. Shame on you Bd, what a bad organisation !!!! It will be our pleasure to serve you. As asked we were at the lobby at 10am. With 0 respect. We have used BD the last 3 years. We also recommend booking your adventure tours through them. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. From $69.50 USD. Shame on you Bd, what a bad organisation !!!! If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We were brought to the sidewalk and told that our transportation will be here soon. They were excellent and gave us all the info we needed. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. I tried the website contact area and each time the message does not go through. We saw people arrive after us get picked up. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. We called the company at 10:35 to see where the driver was. This is the version of our website addressed to speakers of English in Philippines. Your personal Cancun driver and van will be waiting for you when you land at the Cancun airport with WTTC SAFE Travels Protocols in place for a worry-free journey. From $41.50 USD. We flew into Cancun and stayed in Riviera Maya. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. It is well worth the extra $$, you get to your destination before the big crowds. Please do not use them, they will ruin your trip!! When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. Not sure? We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Finally they put us in a shared van to drop us to the hotel. The phone number the had listed on my voucher didn't work nor did they answer my email. Great, fast service every time I have used them. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. However, they changed everybody $20 a person when we got there. Tripadvisor performs checks on reviews. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Shame on you BD travel experience for allowing this kind of scam. Por favor envenos el nombre de su hotel para poder programar el servicio. I tried the website contact area and each time the message does not go through. Yes Best Day Tours was the same as BD. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Chichen Itza and shuttle survice to/from airport. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. Transportation from Cancun to Playa del Carmen 18 Reviews. Aircraft Refueler. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Dear Guest: Job specializations: Transportation. I am not sure how it is still legal for this company to operate. For 47 U.S. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. They are good value for your money. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. We had fruit and pastry for breakfast and drinks. Javier caught us at a moment when we were confused, tired and out of our element. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. . When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. First time purchase only, local category deals. We paid for everything up front. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. If you use this company, be careful of the agents. When we landed we were greeted by a BD travel agent. We scheduled a transportation for a flight out. We waited for a few minutes for the shared van (~10-15 minutes). I asked for her manager's name, was given a first name and then left. What we expected was to exit the airport and see someone holding a sign with our name on it. Revenue impacts the experiences featured on this page, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. When we landed we were greeted by a BD travel agent. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. The RTA contracts with Sun Tran to operate the Sun Shuttle service. Thank you very much for contacting us. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Yes Best Day Tours was the same as BD. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Then we took a jeep rental. A comfortable luxury bus. Our third or fourth experience using Best Day! Very disappointed and terrible experience with this company. 18 Reviews our name on it such bd experience cancun airport transportation Expedia should take responsibility for them Sun... Service issue 2 people 2 minutes late, the resort to go back to the airport voucher did work. Service issue BD van left at 12:06PM ) 240-4556 - please call ( 520 ) 229-4990 paid extra paying! 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